Terms of service
OVERVIEW
Welcome to LNDU. The terms "we", "us" and "our" refer to LNDU. LNDU operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with access to LNDU products and services.
These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you visit, use, or make a purchase from our website.
Please read these Terms of Service carefully. By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy: https://us.lndu.com/policies/privacy-policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.
SECTION 1 - ACCESS AND ACCOUNT
By using our website or services, you represent that you are at least the age of majority in your state, province, or country of residence.
To use certain features of our website, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other order-related details. You represent that the information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to describe and display our products accurately. However, product colors, images, appearance, and details may vary depending on your device, screen settings, product version, or manufacturing updates.
All product descriptions, specifications, prices, and availability are subject to change at any time without notice. We reserve the right to modify, discontinue, or limit the availability of any product at our discretion.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason, including product availability, suspected fraud, pricing errors, shipping limitations, or other issues.
Your order is not accepted until it has been confirmed by us. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted or processed.
Your purchases are subject to return or exchange only in accordance with our Refund Policy: https://us.lndu.com/policies/refund-policy.
You represent that your purchases are for personal or household use and not for unauthorized resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and availability are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed, unless there is an error.
Unless otherwise stated, prices do not include taxes, shipping, handling, customs duties, import fees, or other charges that may apply.
You agree to provide current, complete, and accurate purchase and payment information. You also agree to promptly update your account and payment information so that we can complete your transactions and contact you as needed.
SECTION 5 - SHIPPING AND DELIVERY
Shipping options, delivery times, and delivery availability may vary by location. Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather, holidays, or events outside our control.
Risk of loss may pass to you once the product is transferred to the shipping carrier, subject to applicable law.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund Policy: https://us.lndu.com/policies/refund-policy.
Please contact us at shop@lndu.com before returning any item. Items sent back without first requesting a return may not be accepted.
SECTION 7 - PRODUCT USE AND INSTALLATION
LNDU smart lock products should be installed and used according to the applicable product instructions, installation guides, and safety guidance.
You are responsible for confirming that a product is suitable for your door, installation environment, local requirements, and intended use before installation. If you are unsure whether a product is suitable for your door or setup, please contact us before installation.
Improper installation, misuse, unauthorized modification, physical damage, or use outside the intended purpose may affect product performance and may not be covered by warranty.
SECTION 8 - INTELLECTUAL PROPERTY
All content on our website, including text, images, graphics, logos, product names, videos, designs, and other materials, is owned by LNDU, its affiliates, licensors, or service providers and is protected by intellectual property laws.
You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display, publish, sell, or exploit any part of our website or content without our prior written permission.
LNDU names, logos, product names, designs, and slogans are trademarks or brand assets of LNDU or its affiliates or licensors. You may not use them without prior written permission.
SECTION 9 - THIRD-PARTY SERVICES AND LINKS
Our website may include links to third-party websites, tools, apps, payment providers, shipping providers, or other services. We are not responsible for the content, accuracy, privacy practices, security, or policies of third-party websites or services.
If you access third-party websites or services, you do so at your own risk and should review their terms and policies.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which enables us to provide the website and shopping experience to you. However, purchases made through our store are made directly with LNDU.
By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and LNDU, including any injury, damage, loss, refund, return, warranty issue, or product-related claim arising from products purchased from LNDU.
SECTION 11 - PRIVACY POLICY
Personal information collected through our website is handled according to our Privacy Policy: https://us.lndu.com/policies/privacy-policy.
Certain personal information may also be processed by Shopify in connection with the operation of our online store. Shopify’s Privacy Policy can be viewed at https://www.shopify.com/legal/privacy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
SECTION 12 - FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, ideas, images, or other content to us, you grant us the right to use, reproduce, modify, publish, display, and distribute that content for business, marketing, product improvement, and customer support purposes, subject to applicable law.
You represent that any content you submit is accurate, lawful, and does not infringe the rights of any third party.
We may remove or edit content that we determine to be unlawful, misleading, offensive, abusive, spam, or otherwise inappropriate.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.
SECTION 14 - PROHIBITED USES
You may not use our website or services for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.
You agree not to:
- Violate any applicable laws or regulations.
- Infringe upon our intellectual property rights or the rights of others.
- Submit false, misleading, or fraudulent information.
- Upload or transmit viruses, malware, or harmful code.
- Attempt to interfere with the security or operation of our website.
- Scrape, copy, or extract website content without authorization.
- Use our website for spam, phishing, fraud, or other abusive activity.
We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.
SECTION 15 - TERMINATION
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms or engaged in activity that may harm LNDU, our customers, our website, or third parties.
Termination does not affect any obligations or liabilities incurred before the termination date.
SECTION 16 - DISCLAIMER OF WARRANTIES
Except as expressly stated by LNDU, our website, services, and products are provided “as is” and “as available,” without warranties of any kind, either express or implied.
We do not guarantee that our website or services will be uninterrupted, secure, timely, error-free, or free from viruses or other harmful components.
Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, LNDU and its affiliates, partners, employees, agents, contractors, service providers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.
This includes, without limitation, loss of profits, loss of revenue, loss of data, replacement costs, or other similar damages, whether based in contract, tort, strict liability, or otherwise.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LNDU and its affiliates, partners, employees, agents, contractors, service providers, and licensors from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms, your violation of applicable law, or your misuse of our website, services, or products.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions shall remain valid and enforceable.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies referenced on our website, constitute the entire agreement between you and LNDU regarding your use of our website and services.
SECTION 21 - ASSIGNMENT
You may not assign or transfer these Terms or any rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms and our rights or obligations without notice where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide services to you shall be governed and interpreted in accordance with applicable laws, except where prohibited by applicable consumer protection laws in your jurisdiction.
SECTION 23 - CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of our website or services after any changes are posted constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at shop@lndu.com.
LNDU
shop@lndu.com
us.lndu.com